By Craig White • Profitable Pre-Owned
Carvana is no longer just the “online disruptor with messy financials.” They’ve quietly turned the corner and are now behaving like a scaled, disciplined used-car retail machine — one that’s starting to outpace CarMax in key areas that matter to today’s digital-first shopper.
In today’s PPO Morning Market update, we’ll break down what’s changing with Carvana, how it affects independent and franchise dealers, and where the real day-to-day opportunities still live in your market.
The biggest under-reported story in used retail right now is simple: Carvana is no longer a sideshow. They are quickly becoming a serious threat to traditional used-car volume leaders — including CarMax.
Several trends are driving that surge:
None of this means CarMax is going away. But it does mean the used-car “power rankings” are shifting. Carvana is starting to look less like a tech experiment and more like the Amazon of used cars.
Treat Carvana as a national-scale competitor, not a niche player. Watch how they merchandise, communicate value, and build trust digitally — then audit your own processes against that standard.
While retail demand is holding steady, what’s happening in the lanes tells a more nuanced story:
Your front-end profit is being decided at first look, not when the car hits the recon bay.
Tighten your CR review today. If the numbers only work when everything goes perfectly in recon, you’re not buying — you’re gambling.
The strongest and most predictable retail zone continues to be the $17,000–$25,000 crossover space. Units like:
These vehicles continue to show:
They’re not always glamorous, but they’re reliable gross and volume delivery systems when you buy them right and merchandise them aggressively.
If you’ve picked up clean CR, one-owner crossovers recently, push them to the top of your merchandising queue and make sure the photos and options are bulletproof.
Across every major marketplace, the same pattern shows up:
Small merchandising gaps — missing packages, weak photos, vague descriptions — are what cost you the first click, long before price ever enters the conversation.
Today, pull up your top 10 high-intent units and ask:
You may not see the lead spike yet, but the browsing behavior is there — especially in:
Budget buyers are starting their research now and will convert as tax refunds hit in Q1.
Go tighten your under-$15K inventory today. These are your fast-turning January wins if you price and merchandise them with intention now.
Use this quick-hit checklist with your team this morning:
If you want to keep this in front of your team, download the checklist as a one-page PDF you can print, share in your group chat, or use in your morning huddles.
Get the PPO Morning Market Action Checklist and keep your team focused on the right moves each day.