Today’s used-car story isn’t “up” or “down” — it’s split. EVs are quietly gaining ground, affordable cars are still scarce, and Amazon’s shadow is still hanging over every conversation about how dealers should sell and merchandise.
Headline numbers say the used-car market is “steady.” The Manheim Used Vehicle Value Index is roughly flat year-over-year, with a small month-over-month bump. On the surface, it feels like we’ve finally reached a new normal.
Beneath the surface, the story is very different:
So yes, the used market is “stable” — but only if you lump everything together. At the segment level, some vehicles are holding or gaining ground, while others are quietly sliding.
New-vehicle demand continues to soften. SAAR has ticked down year-over-year, and payment fatigue is still very real. Many would-be new-car buyers are now walking into the store with a hard ceiling on their monthly payment and an open mind about going used.
That has two important consequences for the used operations:
That combination — more demand, thinner future supply — is exactly why acquisition discipline and turn strategy matter more today than they did two or three years ago.
While headlines scream about an “EV collapse,” the used side is telling a very different story. Dealers who lean into EVs — instead of running from them — are finding opportunity:
The operators who are winning here aren’t “EV-only” disruptors — they’re disciplined used-car dealers who apply the same fundamentals: know your trims, price to the market, and tell a clear story about equipment, range, and battery health.
If you can explain why this used EV is a smart buy in 30 seconds on the VDP, you’re ahead of most of your market.
The Amazon-auto announcement may not be on the front page every day anymore, but its impact hasn’t gone anywhere. Whether they realize it or not, your shoppers are bringing Amazon-style expectations to your website and your VDPs:
That’s why sloppy merchandising hurts more than it used to. Missing trim info, vague condition descriptions, and low-effort photos aren’t just “good enough” sins anymore — they’re reasons for shoppers to click back and find a dealer who feels more like Amazon and less like 2009.
The good news: you don’t have to become Amazon. You just need to beat your immediate market on clarity, transparency, and trust.
Turn your SRPs and VDPs into confidence-builders instead of bounce machines. Use this one-page checklist to tighten photos, trim data, recon story, and pricing clarity across your entire used inventory.
Get the ChecklistWant help testing AI-powered vehicle descriptions or fast-trust merchandising on a handful of units? Reach out, and we’ll map out a simple 7-day experiment.